Refund Policy

Our Delivery Promise

MotionURL retries recoverable capture, generation, and rendering failures. For a login-walled or blocked site, you can upload screenshots or use a temporary demo account. If we cannot deliver a usable final video after reasonable retries and fallbacks, your order is refunded automatically.

When Refunds Are Issued

Eligible refunds are issued through Dodo Payments to the original payment method when we cannot deliver a usable final video after reasonable retries and fallbacks. This includes failures in capture, generation, or rendering that prevent delivery.

• Capture failure: We cannot obtain enough usable material after the available fallback options
• Generation or rendering failure: We cannot produce and deliver a usable final video
• Duplicate charge: An accidental multiple charge for the same order

When Refunds Are NOT Issued

Refunds will NOT be issued in the following cases:

• You approved and downloaded a usable final video, then changed your mind or preferred a different style
• You seek a different style after approving the Video Plan; before approval, you can edit text and request included plan regenerations

How to Request a Refund

Automatic refunds do not require action from you. For a duplicate charge or a question about an order, email support@motionurl.cloud with:

• Your order ID
• The email address used for purchase
• A brief description of the technical issue

Refund Processing Time

Refund processing times depend on Dodo Payments and your bank. They typically take 5-10 business days. Refunds are sent to the original payment method through Dodo Payments.

Automatic Refunds

If MotionURL cannot deliver a usable final video after reasonable retries and available fallbacks, we initiate an eligible refund through Dodo Payments automatically. Processing times depend on Dodo Payments and your bank.

Contact

For refund-related questions, contact us at support@motionurl.cloud.